Questions clinic owners ask.

A booking system with consent forms and payments is the base, and most small UK clinics already have one in Fresha, Pabau, ANS or Glowday. What those systems tend not to do is the back office: patient-friendly treatment plans, quick clinical notes, a clear view of your numbers and a list of who has stopped coming. The Studio is built to sit on top of your booking system and cover those gaps.

No. You keep the booking system you already use. The Studio works alongside it, using a monthly export for your numbers and your own booking link on treatment plans.

There is no single best one. Fresha, Pabau, ANS (Aesthetic Nurse Software) and Glowday are all widely used by small UK clinics, and the right choice depends on your size, your budget and whether you want a marketplace sending you patients. Pick one booking system and stick with it, then add tools for the gaps instead of switching every year.

It can be, with rules. Keep patient names out of general chat tools, have a clinician check and sign anything AI drafts, write a one-page AI policy for your team, tell patients how AI is used, and know where each tool stores data. Jamie's five rules are here.

AI can write a first draft from a short voice note, and that is what the voice to notes tool does. You are still the clinician: you read the draft, correct it and sign it. Nothing the tools produce is clinical advice.

Not into a general chat tool that was not set up for health information. Health data is special category data under UK GDPR, so it needs proper safeguards. Use initials or a reference number, or use a tool designed for the job.

Book the next appointment before the patient leaves the room, give every treatment a review point, and follow up lapsed patients with a short personal message instead of a discount blast. Zenoti's 2026 European benchmark puts the median clinic at 34% of first-time guests coming back and the top 10% at 63%, so there is a lot of room between average and good.

Take a fair deposit at booking, send reminders, make your cancellation terms clear before the patient books, and keep a short waitlist to fill gaps. More on deposits and no-shows.

The simplest ones work best: a monthly skin membership with one treatment a month, or a savings-style plan where patients pay monthly towards their treatments. Membership ideas and what to avoid.

Start with contribution margin: the price, minus the costs that only exist because you did that treatment (product, card fee, room time, any commission). The free calculator does it in about ten seconds.

Studio membership is £59 a month, or £49 a month for the first 50 founder clinics. The Clinic Glow-Up is £1,495 one-off, or £995 for the first 10 founder clinics, and includes 12 months of the Studio. Signature builds are £395 to £1,495 each.

It depends on which UK nation you are in, who is treating, and what you offer. In Scotland, independent clinics run by registered healthcare professionals register with Healthcare Improvement Scotland (HIS). In Wales, Healthcare Inspectorate Wales (HIW) registers services such as Class 3B and Class 4 lasers and intense pulsed light. In England, the Care Quality Commission (CQC) regulates certain activities, and a separate licensing scheme for non-surgical cosmetic procedures is planned but not yet in force. Always confirm your own position with the regulator.

Many do not. Standard cosmetic anti-wrinkle and filler treatments generally sit outside CQC registration today. You are more likely to need it if you treat medical conditions or carry out other regulated activities. The CQC publishes scope guidance, and it has the final say.

It is your clinic's full policy set, written for you instead of handed over as blank templates. You tell us about your clinic, your team and your treatments, and we write the policies in your clinic's name, laid out against what your regulator asks to see. You check them, sign them off and own them.

Jamie Amphlett, a GDC-registered dental hygienist (no. 275537) and owner of Smile Aesthetics by Jamie, a three-room clinic in Cardiff. Maru looks after web and tech. More about Jamie.

No. It is a set of tools, training and a community for clinic owners, plus a small number of done-for-you builds each month.